Café David contains moderately coherent ramblings on everything from customer service to philosophy from The David.
Friday, 14 September 2007
You Can Make a Difference
I stumbled across this story on the net. It's a reprint of a Guideposts article, and is appropriately inspirational. But I think it's also an interesting take on customer service. Few people in customer service would have taken the time that the lady did, especially with a child. She approached things from a completely different perspective.