Friday, 14 September 2007

You Can Make a Difference

I stumbled across this story on the net. It's a reprint of a Guideposts article, and is appropriately inspirational. But I think it's also an interesting take on customer service. Few people in customer service would have taken the time that the lady did, especially with a child. She approached things from a completely different perspective.

2 comments:

Paul said...

It's a very touching tale, and that's dust in my eye...

David Badilotti said...

Right, sure it is. Very dusty today.